{"id":3857,"date":"2021-12-14T10:14:37","date_gmt":"2021-12-14T10:14:37","guid":{"rendered":"https:\/\/www.araniasa.com\/arania-mantiene-el-liderazgo-en-servicio-y-atencion-al-cliente\/"},"modified":"2021-12-15T09:43:55","modified_gmt":"2021-12-15T09:43:55","slug":"customer-service-and-support-arania-maintains-the-lead","status":"publish","type":"post","link":"https:\/\/www.araniasa.com\/en\/customer-service-and-support-arania-maintains-the-lead\/","title":{"rendered":"Customer service and support: Arania maintains the lead"},"content":{"rendered":"

[vc_row type=”vc_default”][vc_column]

Customer service and support: Arania maintains the lead<\/h1><\/div>
\"null\"<\/div><\/div>[vc_empty_space height=”20px”][vc_column_text]Statistics confirm the facts. As a result of the different measures taken in recent years, the response to the pandemic and the successful implementation of the on-site operational excellence Project, Arania maintains its leadership in customer service quality and support, improving the company’s performance year after year in the eyes of clients, partners and suppliers.<\/strong>[\/vc_column_text][vc_column_text]In a scenario marked by fierce competition and market distortions, industrial companies such as Arania \u2014and more particularly in the high quality cold-formed steel industry<\/a> \u2014 aim to fully optimise their resources by applying methodologies based on World Class Manufacturing criteria<\/strong>. In the context of the Industry 4.0 that will shape the future, we are talking about a set of principles, best practices and techniques contributing to align existing processes with new industrial trends. The main objective is therefore to optimise production and, consequently, quality and service.[\/vc_column_text][vc_empty_space height=”12px”]
<\/span>On-site operational excellence Project<\/span><\/div><\/div>[vc_empty_space height=”20px”][vc_column_text]Inspired by the WCM<\/strong> approach, the on-site operational excellence Project that Arania has been carrying out and deploying at all stages for several months puts a special focus on responsible and efficient production, thus reducing waste and spoilage and engaging all levels of the organisation in the use of best practices at a global scale.<\/p>\n

Accordingly, and as part of Arania’s commitment to environmental protection<\/a> and towards the reduction of climate change, a significant part of the on-site operational excellence Project is based on Lean Manufacturing.<\/p>\n

Lean Manufacturing<\/strong> involves a method of work organisation focusing on the continuous improvement and optimisation of the productive system by eliminating waste and activities that do not add any value to the process.[\/vc_column_text][vc_empty_space height=”12px”]

<\/span>Operational improvements at all levels<\/span><\/div><\/div>[vc_empty_space height=”20px”][vc_column_text]The figures prove it. The on-site operational excellence Project developed by Arania<\/strong>, together with one of the most renowned industrial consultants in the rolled steel sector, has succeeded in maintaining and improving the company\u2019s service leadership, especially through a set of key optimisation measures.<\/p>\n

For example, lead time has been improved by enhancing manufacturing processes, and the investment in facilities and machinery has led to a higher weekly on-site production capacity, as well as increased overall reliability. People are always at the heart of the process, and this dynamic also includes developing skills by implementing specific training plans according to the particular needs and capabilities required.[\/vc_column_text][vc_empty_space height=”12px”]

<\/span>Customer service and quality leadership: top rated by clients <\/span><\/div><\/div>[vc_empty_space height=”20px”][vc_column_text]Furthermore, considering today’s fast-changing industrial environment and the uncertainty prevailing in the markets, part of the operational excellence Project seeks to ensure an extra supply of raw materials, in order to meet possible peaks in demand, while continuing to offer the highest quality to customers, both in terms of production, service and support.[\/vc_column_text][vc_column_text]<\/p>\n

Lead times, product and transport quality, service improvements, technical assistance, business relationships with external suppliers… The surveys carried out among Arania’s customers over the last six years ratify its leadership in customer service and support, with results improving every season. In addition, the company’s response to the pandemic and its flexibility when adapting to the specific needs of each customer have strengthened its position as the preferred and most reliable partner in the high quality cold-formed steel industry.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Statistics confirm the facts. As a result of the different measures taken in recent years Arania maintains its leadership in customer service quality and support.<\/p>\n","protected":false},"author":2,"featured_media":3878,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,9],"tags":[],"class_list":["post-3857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias-generales-en","category-uncategorized","category-13","category-9","description-off"],"wpml":{"es":{"post_id":"3849","post_title":"Arania mantiene el liderazgo en servicio y atenci\u00f3n al cliente","post_excerpt":"Los datos lo confirman. Arania mantiene el liderazgo en calidad de servicio y atenci\u00f3n al cliente, mejorando sus resultados a\u00f1o tras a\u00f1o ante clientes, socios y proveedores.","post_url":"https:\/\/www.araniasa.com\/arania-mantiene-el-liderazgo-en-servicio-y-atencion-al-cliente\/"},"fr":{"post_id":"3865","post_title":"Arania reste leader en mati\u00e8re de service et d'assistance client","post_excerpt":"Les r\u00e9sultats le confirment. Gr\u00e2ce aux diff\u00e9rentes actions men\u00e9es au cours des derni\u00e8res ann\u00e9es et \u00e0 la r\u00e9ussite du projet d'excellence op\u00e9rationnelle men\u00e9 dans l'usine, Arania maintient son leadership en termes de qualit\u00e9 de service et d'assistance client, en am\u00e9liorant ses r\u00e9sultats chaque ann\u00e9e aupr\u00e8s de ses clients, partenaires et fournisseurs.","post_url":"https:\/\/www.araniasa.com\/fr\/arania-reste-leader-en-matiere-de-service-et-dassistance-client\/"},"de":{"post_id":"3869","post_title":"Arania behauptet ihre F\u00fchrungsrolle im Bereich Kundenservice und -betreuung","post_excerpt":"Die Daten best\u00e4tigen dies. Dank der verschiedenen Ma\u00dfnahmen, die in den letzten Jahren durchgef\u00fchrt wurden, und der erfolgreichen Umsetzung des Projekts f\u00fcr Operational Excellence im Werk, behauptet Arania seine F\u00fchrungsposition in Sachen Servicequalit\u00e4t und Kundendienst und verbessert Jahr f\u00fcr Jahr seine Ergebnisse bei Kunden, Partnern und Lieferanten.","post_url":"https:\/\/www.araniasa.com\/de\/arania-behauptet-ihre-fuehrungsrolle-im-bereich-kundenservice-und-betreuung\/"}},"_links":{"self":[{"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/posts\/3857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/comments?post=3857"}],"version-history":[{"count":0,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/posts\/3857\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/media\/3878"}],"wp:attachment":[{"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/media?parent=3857"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/categories?post=3857"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.araniasa.com\/en\/wp-json\/wp\/v2\/tags?post=3857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}