Statistics confirm the facts. As a result of the different measures taken in recent years, the response to the pandemic and the successful implementation of the on-site operational excellence Project, Arania maintains its leadership in customer service quality and support, improving the company’s performance year after year in the eyes of clients, partners and suppliers.
In a scenario marked by fierce competition and market distortions, industrial companies such as Arania —and more particularly in the high quality cold-formed steel industry — aim to fully optimise their resources by applying methodologies based on World Class Manufacturing criteria. In the context of the Industry 4.0 that will shape the future, we are talking about a set of principles, best practices and techniques contributing to align existing processes with new industrial trends. The main objective is therefore to optimise production and, consequently, quality and service.
Inspired by the WCM approach, the on-site operational excellence Project that Arania has been carrying out and deploying at all stages for several months puts a special focus on responsible and efficient production, thus reducing waste and spoilage and engaging all levels of the organisation in the use of best practices at a global scale.
Accordingly, and as part of Arania’s commitment to environmental protection and towards the reduction of climate change, a significant part of the on-site operational excellence Project is based on Lean Manufacturing.
Lean Manufacturing involves a method of work organisation focusing on the continuous improvement and optimisation of the productive system by eliminating waste and activities that do not add any value to the process.
The figures prove it. The on-site operational excellence Project developed by Arania, together with one of the most renowned industrial consultants in the rolled steel sector, has succeeded in maintaining and improving the company’s service leadership, especially through a set of key optimisation measures.
For example, lead time has been improved by enhancing manufacturing processes, and the investment in facilities and machinery has led to a higher weekly on-site production capacity, as well as increased overall reliability. People are always at the heart of the process, and this dynamic also includes developing skills by implementing specific training plans according to the particular needs and capabilities required.
Furthermore, considering today’s fast-changing industrial environment and the uncertainty prevailing in the markets, part of the operational excellence Project seeks to ensure an extra supply of raw materials, in order to meet possible peaks in demand, while continuing to offer the highest quality to customers, both in terms of production, service and support.
Lead times, product and transport quality, service improvements, technical assistance, business relationships with external suppliers… The surveys carried out among Arania’s customers over the last six years ratify its leadership in customer service and support, with results improving every season. In addition, the company’s response to the pandemic and its flexibility when adapting to the specific needs of each customer have strengthened its position as the preferred and most reliable partner in the high quality cold-formed steel industry.